The life of a Business Relationship Manager is never dull and you can often be apologizing for an unexpected service disruption one minute and then receiving praise for perfectly aligned service delivery the next. So what should be done with this praise and criticism? Should you print out your praise in extra-large font and display it on your wall for all to see, trying to shout your worth from the rooftops at the same time as possibly looking like the most narcissistic member of your organisation? Or should you carefully file them all away just in case you need them for your own business cases later down the line?
Or alternatively
you could accept them in the humblest way you deem possible and pass them on to
key players who helped earn it. After all the best managers and leaders will
protect their team and take responsibility for any mistakes at the same time
they will give all praise for successes to the team. When you are a BRM the
same is true but your team is the entire provider department, in my case IT
Services. So I will apologies and take responsibility for any failings regardless of where they have originated and I
will pass praise on to the members of staff that delivered that value.
Selflessness really is an important virtue to have as a BRM however some will
recognize the work you are doing as a BRM and recognize your selflessness and really
appreciate it, that's when you can print it out and stick it on the wall. :-)
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